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Perry226
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my hp officejet 3830 does not print black ink but prints color

Acer
Microsoft Windows 10 (32-bit)

my hp Officejet 3830 does not print black ink but prints color

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my hp officejet 3830 does not print black ink but prints color

Hi @Perry226

Welcome to the HP Support Community. I understand you are not able to print in color. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Which device are you trying to print from?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

 

Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels. Replace any low or empty ink cartridges.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Clean Cartridges.

    If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

    NOTE: If the ink cartridge nozzles are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, perform step 14 from this document.

 

Print a Print Quality Diagnostic page

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools, and then touch Print Quality Report. .Examine the color blocks for defects.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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