11-30-2019 08:43 AM
My office jet pro 6978, when I start it, says it is "off line" and will not print what I've sent to print. After some period of time, the printer turns itself "on line" and begins to print. I can not find any place on the Print set up pages to turn the printer "on line" nor could I find anything on the printer settings in Windows 10.
How can I set this printer to always be "on line" when I start it?
12-03-2019 02:03 AM
@pat1944, Welcome to HP Support Community!
I understand you have issues with your printer printing wireless. This could be a connectivity issue or an issue with the installed drivers. Let us try some steps to resolve the issue-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Restart the print spooler and try uninstalling the drivers-
Press “Windows key” + “r” to get the “Run” window.
Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now uninstall and reinstall the printer driver. Follow the steps below-
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
😎 Click on the “Drivers” tab
9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Now, download and install the full-featured software from here.
Assign manual IP to the printer. The steps on how to set a manual IP address can be found here.For the DNS servers please use 220.127.116.11 for the Manual Preferred DNS Server and 18.104.22.168 for the Alternate DNS server. These are Google’s public DNS servers
Hope this helps! Keep me posted.
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I am an HP Employee
01-04-2020 08:49 AM
My son finally managed to get by and I showed him the problem of the printer being "off line."
His first move startled me!
At the top of the little window on the printer is the screen with various selections. He touched the top one, the grey bar at the top and pulled down a screen that had some selections. He pressed the one that looked like a microphone that has a corresponding image in blue to the right of the screen. It identified this printer address. He pressed the "OK" button which then returns the main screen to view and that action brought the printer on line!
Needless to say, he amazed me.
Thanks for your reply a while back but this was a much easier solution.