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Dori77
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my old printer doesn`t accept after update ink cartridges from an other label

HP Photosmart Plus B209
Microsoft Windows 10 (32-bit)

Hi,

I have an old printer from 2011 HP Photosmart Plus B209 **Edited

I do updates. There are still updates (somebody told me, since 2016 there are not). Look here, it came after christmas 2019,

Hp Druckersoftware verfügbar.jpg

Before three month I did an update and since than, the printer doesn`t accept ink cartridges from an other label.  From an other label I used the same one everytime. With the original ink cartridges it works good.

It is not allowed to manipulate my printer in this way, because it is older than 2016. There was nothing written on the carton/package, when I bought it, that it will not accept ink cartridges from an other label.

I am very disappointed. Now the german communitiy is cancelled.

Do you have a solution?

If not, my next printer will be from Canon!

 

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my old printer doesn`t accept after update ink cartridges from an other label

@Dori77 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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