01-11-2020 04:55 AM - last edited on 01-11-2020 01:13 PM by Arthur-c
I have an old printer from 2011 HP Photosmart Plus B209 **Edited
I do updates. There are still updates (somebody told me, since 2016 there are not). Look here, it came after christmas 2019,
Before three month I did an update and since than, the printer doesn`t accept ink cartridges from an other label. From an other label I used the same one everytime. With the original ink cartridges it works good.
It is not allowed to manipulate my printer in this way, because it is older than 2016. There was nothing written on the carton/package, when I bought it, that it will not accept ink cartridges from an other label.
I am very disappointed. Now the german communitiy is cancelled.
Do you have a solution?
If not, my next printer will be from Canon!
01-13-2020 04:04 PM
@Dori77 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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