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‎03-16-2017 12:59 AM

HP Recommended
Operating System: Mac OS X 10.10 Yosemite

I need to update my credit card information; however, I donot see my plan or anything so that I can make changes.  HP is going to cut my ink abilities for printing.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-16-2017 10:50 AM - edited ‎03-16-2017 10:50 AM

HP Recommended

Hello @vee661,


Thanks for reaching out to the HP Support Forums!

 

I noticed that you're experiencing problems related to Instant Ink. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

It sounds like you're trying to log into your Instant Ink account with the wrong email address. Please try another email address that you may have used. 

 

To update your credit card on the account: 
1. Go to www.instantink.com 
2. Scroll down the page and select 'Shipping and Billing' tab 
3. Within the Shipping and Billing tab, you can edit your billing info. Please be sure that you remove all current billing information and re-enter your credit card number, CVV, and expiration date. 
4. Once the card issue has been resolved we will process the missed payments and you should regain your ability to print. Please note this process may take up to 24 hours before your printing ability can be restored. 
  
If you need further assistance, please send me a private your account number or email address for your Instant Ink account. 

 

Your Trusted HP Instant Ink Services Specialist

 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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4 REPLIES 4

‎03-16-2017 10:50 AM - edited ‎03-16-2017 10:50 AM

HP Recommended

Hello @vee661,


Thanks for reaching out to the HP Support Forums!

 

I noticed that you're experiencing problems related to Instant Ink. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

It sounds like you're trying to log into your Instant Ink account with the wrong email address. Please try another email address that you may have used. 

 

To update your credit card on the account: 
1. Go to www.instantink.com 
2. Scroll down the page and select 'Shipping and Billing' tab 
3. Within the Shipping and Billing tab, you can edit your billing info. Please be sure that you remove all current billing information and re-enter your credit card number, CVV, and expiration date. 
4. Once the card issue has been resolved we will process the missed payments and you should regain your ability to print. Please note this process may take up to 24 hours before your printing ability can be restored. 
  
If you need further assistance, please send me a private your account number or email address for your Instant Ink account. 

 

Your Trusted HP Instant Ink Services Specialist

 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎03-16-2017 08:59 PM

HP Recommended
I did not see shipping and billing tab.
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‎03-17-2017 06:14 AM

HP Recommended

Hello @vee661,

 

Were you able to update your billing information? 

 

Is the issue resolved? 

 

Please let me know. 🙂 

 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎06-06-2017 05:39 PM

HP Recommended

I can't get my new card information to stay. I type it in and it says it is updated however all the out information stays and now my account is suspended.  What can I do?

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