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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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my printer is not printing, copying, or scaning

HP OfficeJet Pro 8715

i have tried running troubling shooting on it with no luck. i have also reset it to factory settings and still nothing. i do not know what is causing these issues... it was working fine just a few days ago. i can not print from my laptop, copy or scan documents, nor will it print any "print details" from the printer. 

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Message 2 of 2
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HP Recommended

my printer is not printing, copying, or scaning

@tristang2k

 

Welcome to HP support community.

 

Are you getting any error message while copying?

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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