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my printer is not printing

Office Jet 8600
macOS 10.15 Catalina

My printterr seems to be on the network, connected and is saying  it is on the network and shows up on my computer.  But when I print I get the printer icon in my toolbar with a message and I pop it up and it is showing connected with a full line and nothing is happening.

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my printer is not printing

Hi @nikkimc1

Welcome to the HP Support Community. I understand you are not able to print wirelessly. I'd be happy to assist you.

  • Do you get any errors while printing?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Restart the wireless router, the printer, and the MAC

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Perform a PING test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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