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barbara4445
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my printer on/off button want turn off printer. screen has message w/the on/off button & C4EB2d1

HP Officejet Pro 6835

my printer Hp Officejet Pro 6835 want turn off even when I unplug it and plug back in to the electric outlet it keep flashing the error message it turn of printer with the code C4EBA2D1.

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HP Recommended

my printer on/off button want turn off printer. screen has message w/the on/off button & C4EB2d1

Hi @barbara4445

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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