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john556 Honor Student
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my printer stops printing blue

Microsoft Windows 10 (32-bit)

I have a Officejet pro 6960, bought in 2016. it has recently stopped printing blue . I clean the printheads and the fault will clear and test sheet will be fine.  I then print a document and the first page is OK but then it gradually loses the blue, which is replaced with pink. The paper is good quality and the cartridges are from instant ink. 

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my printer stops printing blue

Hey there! @john556,

 

Have you tried checking with the regular ink cartridges? Does the issue persist?

 

Try the steps recommended below and check if it helps.

 

Restart the printer


With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

 

Remove, inspect, and reseat the cartridges

Clean the electrical contacts

Clean the printhead

 

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

      NOTE: 

      If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

    • If the print quality is acceptable, touch Done.

 

Refer this article to know more information about print quality issues with the printer. Click Here

 

If you still have issues after trying out the steps, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Hope this answers your query!

Have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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john556 Honor Student
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my printer stops printing blue

Many thanks for the suggestions, spoke to HP support and they advised I do the same, however it did not sort the problem. Got fed up of wasting time and paper so with bought a new one.

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my printer stops printing blue

Hi! @john556, Thanks for the update.

 

I understand your concern. However, if you still need ink cartridges, please share us few details through a private message, so I can ship the replacement ink cartridges thourgh an express shipment for the inconvenience.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Take Care! 

A4Apollo
I am an HP Employee

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