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nadk1010 Student
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Message 1 of 2
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my printer will not connet to my computer

hp deskject 3630
Microsoft Windows 8 (32-bit)

My printer keeps disconnecting from the wireless network I think??

Whenever I print, I get an error message saying the printer cant be found, but if I turn the printer off and turn it back on again, it will connect and print.

The WiFi button light does not turn off so i dont think its a problem with the printer connecting to the Wifi

Any clues?

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HP Support Agent
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my printer will not connet to my computer

@nadk1010 I suggest you assign a manual IP and follow the below steps to resolve the issue:


-Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto-Off. --Or use the Printer Assistant, Printer Home Page (EWS). Also, check your Printers Properties.

-If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.

-If needed and you assigned a static IP address, try using for the Preferred DNS server and at the Alternate DNS server. 

-Verify the printer is on the latest firmware by checking with the HP Support site.


In the router: (Refer to your router manual for information) 


Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 

Set router to 20Mhz only, or 145Mbps depending on the router. 

Always use WPA2-AES (Personal) encryption, but you can try `mixed' mode. 

Disable WPS and never use it and disable UPnP for the router's security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why search the web).

If you have a dual-band router (2.4Ghz and 5.0Ghz bands), make sure the SSID's are NOT the same, they must be different for all bands, even for any Guest networks.

SSID broadcast must be enabled.

Save all settings. Power off both, wait 2 mins. Power on the router and wait 2 mins. 

Power on the printer and verify it reconnects to the router


You can also refer to the below video for the same. 

Note that, in the video, the interface shown is the Windows interface, but the steps are the same as it is done using a web browser. 

And the article may have the title of another printer, but the steps are bound to help resolve your concern as well.




P.S: Welcome to HP Forums! 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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