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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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HP Recommended

I have tried everything to repair my offline printer errors. I still cannot print from my ENVY 5530 because it will not go online.  Everything says connected. Https://192.168.152./# even says it it connected.  So frustrated, was disconnected by HP tech support, very dissappointed, this may be my last HP Printer!

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HP Recommended

What operating system? If you are using a recent version of Windows (XP or later)  the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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