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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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It does look like a genuine HP supply.
I would assume it should be inserted in the same way as an HP Instant Ink cartridge is inserted, where the front part of the cartridge would stand out to the front of the printer.
See below support video as an example:
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution 🙂
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Hi,
HP Has 62 ink cartridges or 62 XL print cartridges, HP does not manufacture any HP 62XXL cartridge...
Are these genuine HP cartridges or 3rd party?
Can you include a picture of your cartridge with its label?
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If my post resolve your problem please mark it as an Accepted Solution 🙂
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Thank you for responding. Here is a picture of package and cartridge I purchased from Costco yesterday.
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Thanks for clarifying @bprintv
Please make sure your printer firmware is up to date and see if that may make any difference:
If you are not able to update the firmware, remove the black cartridge and update the firmware with only tri-color cartridge installed in the printer to bypass the error start
Once updating the latest firmware, install the cartridge again and check for any difference.
If the same persists, return with the cartridge to Costco to send it to HP and claim its warranty, the cartridge might be damaged.
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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HP Recommended
HP Recommended
It does look like a genuine HP supply.
I would assume it should be inserted in the same way as an HP Instant Ink cartridge is inserted, where the front part of the cartridge would stand out to the front of the printer.
See below support video as an example:
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
4
0
0
HP Recommended
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