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new cartridge don't print red color

deskjet 2630
Microsoft Windows 10 (64-bit)

I just replaced a new color cartridge (304) on my printer deskjet 2630. But it does not print a red color.

when I rub the pattern with a tissue, I only see blue and yellow. the cartridge has just come out of its packaging and is not yet out of date

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new cartridge don't print red color

@michiel_vl50

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix this issue:- Click here

You can also refer these steps for further assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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