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HABIB79
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new envy 5030 all in one printer not printing red colour (appears green)

HP envy 5030 all in one
macOS 10.12 Sierra

just set up my new HP Envy 5030 all in one printer. I have used the tools for alignment and to clean the cartridges a couple of times but when I print the colour red appears as green. The print Quality Diagnostic is also missing Magenta and Light Magenta. Can anyone please advise what may be causing this and how can I resolve 

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HP Support Agent
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new envy 5030 all in one printer not printing red colour (appears green)

Hi @HABIB79

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Clean the ink cartridges

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools, and then touch Clean Cartridges.

    • If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

    note:If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, perform step 13 from this document.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report. Check for defects.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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