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Student
Posts: 1
Member Since: ‎06-10-2012
Message 1 of 7 (22,930 Views)

new ink cartridge not printing

HP photosmart 5510 replaced the black ink cartridge, and black is not printing. I have a mac.

i cleaned the heads and it is showing a new cartridge and showing full.  I ran a printer diag page and its not printing any black, all colors are fine

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Professor
Posts: 1,544
Member Since: ‎02-24-2011
Message 2 of 7 (22,916 Views)

Re: new ink cartridge not printing

[ Edited ]

Hi, here's a link to a print quality troubleshooting document which might help you get to the root cause of the problem Troubleshooting Print Quality Problems.

 

From your post it sounds as though you have tried a couple of the suggestions already but try working through all suggestions and in particular look at Solution 6 Step 3 (about half way down the document) which shows how to check that the supply you inserted into the printer is properly vented.

 

Hope this helps.


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Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 3 of 7 (22,818 Views)

Re: new ink cartridge not printing

[ Edited ]

Hi ninabina9, just wondering if the link Arkle1 sent helped fix the problem, or are you still seeing an issue with Black not printing?

 

Thanks, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 4 of 7 (21,930 Views)

Re: new ink cartridge not printing

Hi, is this issue with Black not printing now resolved?

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Student
Posts: 1
Member Since: ‎08-27-2013
Message 5 of 7 (17,772 Views)

Re: new ink cartridge not printing

new full black ink cartridge installed and not printing black other colors fine??

Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 6 of 7 (17,052 Views)

Re: new ink cartridge not printing

Hi Linda

Try following the steps outlined here...

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025

 

Is the printer still within warranty?

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 2
Member Since: ‎05-07-2016
Message 7 of 7 (5,929 Views)

Re: new ink cartridge not printing

Have purchased 2 new black ink cartridges still will not print very dark, is very dim. I use HP564 and the printer is Deskjet 3520  All in one series. Very seldom use the printer, please tell me what is wrong?

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