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dicioccio
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new tri color 62 cartridge won't print cyan nor yellow

hp 5660 envy
macOS 10.15 Catalina

new tri color 62 cartridge won't print cyan nor yellow

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HP Support Agent
HP Support Agent
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HP Recommended

new tri color 62 cartridge won't print cyan nor yellow

@dicioccio, Welcome to the HP Support Community!

 

Have you tried an alternate color ink cartridge if available to check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels. Replace any low or empty ink cartridges.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Swipe the display up, and then touch Printer Maintenance.

  3. Touch Clean Cartridges.

  4. If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

    NOTE: 

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 14 from this document.

 

Now, print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Touch Reports, and then touch Print Quality Report.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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