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Message 1 of 2
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HP Recommended

no SET UP cartridges

ENVY Photo 7855
Microsoft Windows 10 (32-bit)

I purchased this ENVY Photo 7855 refurbished. The 2 cartridges included are not SET UP cartridges. What do I do?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

no SET UP cartridges

@Begood, Welcome to HP Support Community!

 

The only option left is to perform an OOBE reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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