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Message 1 of 2
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no colour printing

HP Recommended
Officejet 4650
Microsoft Windows 10 (64-bit)

I've tried everything uninstalling and re-installing, print doctor etc, I can print colour documents from my iphone, IPAD and even the test page from my PC is in colour, but when i print a normal colour document from my PC its only black.

Someone said go to the preferences and select the PAPER/QUALITY tab and choose colour but that choice is not there just DRAFT NORMAL BEST.

 

Where am i going wrong here?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @TheDon59

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you do not have an option to print in color from your PC. Let us try these steps:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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