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Honor Student
Posts: 2
Member Since: ‎02-07-2017
Message 1 of 2 (65 Views)

no ink on page after printing cycle

Product Name: Envy 7645
Operating System: Mac OS X 10.10 Yosemite

The printer appears to be printing but when the page comes out of the printer there is no ink on it whether I send something from my Macbook Air, or something to be copied.  Blue line down the side of the page. Just put new cartridges in.  Turned on and off.  Cartriges installed correctly and aligned, but ink color was blue.

 

Copied fine two hours ago.

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HP Support Agent
Posts: 10,533
Member Since: ‎07-19-2016
Message 2 of 2 (46 Views)

Re: no ink on page after printing cycle

Hi @mzdja

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is printing blank pages.

 

Don’t worry, we will work together to resolve this issue and It’s my pleasure to assist you in this regard.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2pSG9US

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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