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no ip address on officejet

officejet 3830

i have gone through many help areas i have also printed reprinted the the test results and i am still not obtaining an ip address for my printer. i am also not able to connect to a mobile hotpot i have tried i also can not connect to home wifi system with a password that i am coping identacly. i have called the help desk  and iwas told i needed a firewall to be able to connect to anything for the printer to be found. i have firewall protection on my phone and still unable to find the printer and connect to mobile hotspot. i am at a lost why can i not find my printers ip address or get it to connect???? i have unplugged and restarted and refreshed it to former settings i have done it all!!!!!

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no ip address on officejet

Hi @goincrazy7

Welcome to the HP Support Community. I'd be happy to assist you.

  • Do you get any errors while trying to connect the printer to the network?
  • Are you trying to connect the printer to a guest/public network? It may not work in this case.
  • Connect it to a private network.

I understand you are not able to connect the printer to a wireless network. Let us try these steps:

 

Print a wireless test report and check if the 'Wireless ON and wireless working' say pass. By this, we can conclude that the wireless radio in the printer is working fine.

 

Restart the wireless router, the printer, and the PC

 

On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard > Select your network and enter the password.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If the issue persists, try connecting the device via wifi-direct

Refer to this document for more info.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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