03-21-2018 10:31 AM
there is no option to change from grey, black and white and or color. None. Zip. Have installed and re-installed and removed and re-installed driver and the same issue.
TO THE HP HELPERS: I NOTICE THAT YOU DO NOT READ THE MESSAGES AND KEEP ADVISING THE SAME SOLUTION TO SOMETHING THAT IS NOT POSTED.
I KNOW HOW AND WHERE TO LOOK FOR THE OPTION AND THERE IS NONE...NONE....ZERO. NO ONE.
So HP do you just let us have the issue ad infinitum or do you have legit remedies?
03-22-2018 08:22 AM
Welcome to the HP Forums. I would be happy to help you with your HP Envy 5540 Printer. I understand that you are not getting options to print in color and you have already done some preliminary troubleshooting.
However, I will need a few details to provide an accurate solution,
When did this issue start?
Did you update the Windows on the computer?
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Uninstall the printer software and install the printer with windows built-in drivers.
Watch this YouTube video to uninstall the printer software.
You can also refer this document for more steps.
Install the printer with windows builtin driver.
You can refer this YouTube video to install the printer.
For more steps refer this HP Document.
Once you install the printer, change the bellow settings to print in color.
- Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
- Right-click the printer that you want to use, and then click Printing Preferences.
- Make your choices, and then click OK.
- Under option Print color select color, then the OK button.
Let me know how it goes.
I am an HP Employee
03-22-2018 02:53 PM
First- You have an incorrect printer in your response.
I decided to try and solve it on my own. Your suggestions are not helpful in tht I have already stated that I have done exactly what you advise.
I deleted the printer and found my original disc.
Perhaps your updates are the problem..who knows?