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Huldrych
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no printer output

envy 5660
Microsoft Windows 10 (64-bit)

my printer doesn't produce output from my win 10 laptop, items are stuck in the queue. I get messages that the printer requires attention. I tried running the troubleshooting software, which tells me it made some changes and I should restart. I've done this with no effect. I've downloaded the latest driver 3 times, again with no effect. The printer works fine when I print from my phone. Does anyone have a suggestion?

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HP Support Agent
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Message 2 of 4
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no printer output

@Huldrych

 

Welcome to HP support community.

 

Did you uninstall printer driver from root level?

If not follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Huldrych
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Message 3 of 4
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no printer output

Thanks for your reply. I followed your instructions.   The only small thing i needed to add was to power the printer off and on. After that printing worked!!!! Thanks for your solution, this problem had been killing us.

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HP Support Agent
HP Support Agent
18,490 18,398 1,054 1,154
Message 4 of 4
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Solved!

no printer output

@Huldrych

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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