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- HP Community
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- Re: no setup carts for HP Envy 5055
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01-07-2019 07:59 PM
Just bought a new floor model 5055 printer from Staples missing it's setup ink cartridges, from what the screen displays I need the setup carts. I Have invested over $150 in new (HP certified) cartridges and the printer, just to find out I require these “Setup Cartridge” before I can use this printer
I have read that these are not sold separately and are required for setup. I also read that if not supplied to return unit. I did see in an earlier post that someone lost one of these Setup cartridges and was able to bypass this option with a power on reset of some sort (which was emailed and not in post - understandable). Tried the “Unplug under power, Hold Power switch in for 15 sec, replace power”. No luck. Please is there any way to bypass this test so I may use my new printer? Please help. thanks in advance
Solved! Go to Solution.
Accepted Solutions
01-13-2019 03:29 AM
Hi there, thank you for contacting the HP Support Community. I have read your post regarding the "Setup Ink Cartridge" and I'd be glad to assist you here.
I have sent you a Private Message with the troubleshooting steps specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Let me know how that goes.
Asmita
I am an HP Employee
01-09-2019 02:30 AM
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the "Setup ink".
Don't worry, I'm here to help! I have sent you a private message with the next course of action.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Hope this helps!
Let me know how that goes.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Have a great day ahead 🙂
Asmita
I am an HP Employee
01-13-2019 03:29 AM
Hi there, thank you for contacting the HP Support Community. I have read your post regarding the "Setup Ink Cartridge" and I'd be glad to assist you here.
I have sent you a Private Message with the troubleshooting steps specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Let me know how that goes.
Asmita
I am an HP Employee
02-04-2019 02:40 AM - edited 02-04-2019 02:42 AM
Hi there, thank you for posting on HP Support Community. I'd be happy to help.
I have sent you a Private Message with the troubleshooting steps specific to your printer to bypass the setup ink. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Let me know how that goes.
Asmita
I am an HP Employee
03-10-2019 03:10 AM
Hi @Hassan786
Welcome to the HP Community. Do you have an HP Envy 5055 printer as well? If yes, I have sent you a Private Message with the steps to bypass the setup ink cartridge error.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
If you have a different printer, may I have the exact model name? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Asmita
I am an HP Employee
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