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nala80
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no setup carts for HP Envy 5055

HP Envy 5055 all in one

Just bought a new floor model 5055 printer from Staples missing it's setup ink cartridges, from what the screen displays I need the setup carts.  I Have invested over $150  in new (HP certified) cartridges and the printer, just to find out I require these “Setup Cartridge” before I can use this printer

I have read that these are not sold separately and are required for setup. I also read that if not supplied to return unit. I did see in an earlier post that someone lost one of these Setup cartridges and was able to bypass this option with a power on reset of some sort (which was emailed and not in post - understandable). Tried the “Unplug under power, Hold Power switch in for 15 sec, replace power”. No luck.  Please is there any way to bypass this test so I may use my new printer? Please help. thanks in advance

 

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@nala80

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the "Setup ink".

 

Don't worry, I'm here to help! I have sent you a private message with the next course of action. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

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tessaconley
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HI, 

Im having the same problem. Purchased  the envy with no set up cartridges. Can you assist me in getting my printer going as school starts on Monday. Id really appreciate your assistance. Thanks

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tessaconley
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can you please help me with this issue as well

email is tssperez@gmail.com

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HP Support Agent
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@tessaconley

 

Hi there, thank you for contacting the HP Support Community. I have read your post regarding the "Setup Ink Cartridge" and I'd be glad to assist you here.

 

I have sent you a Private Message with the troubleshooting steps specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Let me know how that goes.

Asmita
I am an HP Employee

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fred102102
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no setup carts for HP Envy 5055

I have the same problem. Can someone please provide the actualy solution.

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@fred102102

 

Hi there, thank you for posting on HP Support Community. I'd be happy to help. 

 

I have sent you a Private Message with the troubleshooting steps specific to your printer to bypass the setup ink. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Let me know how that goes.

Asmita
I am an HP Employee

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Hassan786
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Hi i just bought this from amazon and it came with out the setup cartridge for envy 5055 i need assistance how to make this work

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Hi @Hassan786

 

Welcome to the HP Community. Do you have an HP Envy 5055 printer as well? If yes, I have sent you a Private Message with the steps to bypass the setup ink cartridge error.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

If you have a different printer, may I have the exact model name? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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mk968
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I have the same problem, could you please help me?

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