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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- no setup carts for HP Envy 5055
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11-30-2019 06:53 PM
I’m having the same problem. I received setup cartridges but when installed they say “the indicated cartridge is an older generation cartridge that does not work with your printer”. I tried with new cartridges and it says I have to use the setup ones (that don’t work). Can I also please have the steps to bypass this?
12-01-2019 12:50 AM
I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Asmita
I am an HP Employee
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