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‎01-08-2020 11:07 AM

HP Recommended
Product: HP ENVY 4524
Operating System: Microsoft Windows 10 (64-bit)

My printer will only print colour but no Black, even though the ink levels are showing as ok. The HP Scan and Print Doctor did not identify any issues other than with a Port, which it says it rectified. Any suggestions please?

3 REPLIES 3

‎01-10-2020 12:00 PM

HP Recommended

 

@SC678

 

To assist you better please print a Quality Diagnostic Page and let me know if Black is printing

  1. On the printer control panel, press the Down Arrow  to scroll to Tools, and then press OK.

  2. Press the Down Arrow  to scroll to Print Quality Report, and then press OK. The printer prints the test page.

    Image: Example of a Print Quality Diagnostic report with no defects.

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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‎01-10-2020 01:01 PM - edited ‎01-10-2020 01:03 PM

HP Recommended

Have an HP 6830 that is not printing in black. Has a new cartridge. Using Windows 10. Does no good to print report because it doesn't print in black. Have already cleaned the heads and tried to align

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‎01-10-2020 04:28 PM

HP Recommended

@sonorat54

 

If the issue persists after cleaning the Printhead, then it is a Hardware issue. Please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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