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hendersons
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not printing in colour

Hp Deskjet 2632
macOS 10.14 Mojave

My new printer won't print in colour.  I have tried the suggestions already in the community pages but none have worked

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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not printing in colour

Hi @hendersons

Welcome to the HP Support Community. I'd be happy to assist you.

  • Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Check the ink level of the color ink cartridge.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Perform step 5 from this document.

 

Print a Print Quality Diagnostic page.

Refer to step 8 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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