09-15-2018 10:33 AM
After the latest update of the priniter firmware, the prinitng doesn't include any text even though the printer shows my ink level is full.
It happens when I send prinitng from two different PCs.
I ran "HP Print and Scan Doctor" and nothing happens.
I followed this post and nothing help https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Print-no-text/m-p/6525978/thread-id/13057...
please assist me.
Solved! Go to Solution.
09-15-2018 10:55 AM
Please try the below steps that should fix the issue.
1>Make sure to load the input tray with plain, white paper.
2>On the printer control panel, swipe the display to the left, then touch Setup.
3>Touch Tools, then touch Clean Cartridges.
If the issue still persists, try the above steps atleast for 3 times.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
09-15-2018 05:49 PM
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues while printing in black from your HP DeskJet printer. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Have you tried to do a hard reset on the printer?
Do you get any error message on the printer screen or on the computer screen?
Have you tried to clean the electrical contacts?
Are you able to make a copy from the printer?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Remove all the ink cartridges and then try to perform a hard reset on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now insert the ink cartridges and then try to print a test page and check if it works.
Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.
If the copy comes out bad, then I would suggest here is to follow the steps suggested in the support document for - HP Printers - Black or Color Ink Not Printing, Other Print Quality Issues
Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.
Eagerly waiting for your response!
I am an HP Employee
09-16-2018 05:22 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my Public post as Accepted Solution to help others find a similar solution as you have.
Take care now and do have a fabulous week ahead. 🙂
I am an HP Employee