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pmgravy
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office jet pro wireless setup wizard no longer accessible. Windows 10 (64 bit)

office jet pro 8610
Microsoft Windows 10 (64-bit)

When  I changed my 8610 to "web connect", it greyed out the wireless setup wizard stating "The feature has been locked by your administrator or the person who set up the printer".  How can I change that so I can use the wireless setup wizard to put my 8610 back on the network?   Almost all of the trouble shooting uses the wireless setup wizard for "trouble shooting" which I can't do if it is "locked"

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HP Support Agent
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Flag Post
HP Recommended

office jet pro wireless setup wizard no longer accessible. Windows 10 (64 bit)

Hi @pmgravy

 

Welcome to the HP Support Community. 

 

Try these steps to restore the network settings to defaults - 

 

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes.
A message appears stating that the network defaults have been restored.
3. Touch OK.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation