officejet 3831-trobles with wifi

[roberta13]

hallo! my printer hp office3831 cannot see my wireless lan. i can use with smartphone and laptop so i do not have problem at all with other devices. I really don't know how to fix that, i've allready tried with the reset wireless options on my printer. Thanks!

[TEJ1602]

@roberta13, Welcome to HP Support Community!

Restart your devices

To prepare your printer for a wireless connection, restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.

2. Disconnect the printer power cord from the printer.

3. Turn off the computer or the device you are trying to print from.

4. Connect the printer power cord to the printer, and then turn on the printer.

5. Disconnect the power cord from your wireless router, and then wait 10 seconds.

6. Reconnect the power cord to the router.

   note:

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Turn on the computer. 

8. Try connecting the printer to the network and see if that works.

If the issue persists, I'd suggest you print the wireless test report. Here is how you do it-

Open the Wireless menu, touch the Setup icon , touch Print Reports, and then touch Wireless Test Report. Share the results.

Keep me posted. 

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