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‎11-23-2019 02:18 AM

HP Recommended
Product: Officejet 4630

My officejet 4630 will not copy from glass or feeder, I am not getting any error messages.  When I click on copy and start black copy the printer dings once but nothing happens.  I have followed the instructions to turn the printer off but this is not resolving the problem.

3 REPLIES 3

‎11-25-2019 01:16 PM

HP Recommended

@kw75

 

Welcome to the HP Support Community.

 

Are you able to scan?

 

Connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

 

If the issue still persists with a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it is a hardware issue.

 

If it moves and you still cannot copy, let;s restore the Printer's settings:

 

Go to the Setup menu>Tools>Restore to Defaults.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

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‎11-29-2019 12:56 AM

HP Recommended

Thank you for your help, unfortunately I think it is a hardware problem

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‎11-29-2019 07:49 AM

HP Recommended

@kw75

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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