09-17-2012 04:30 PM
My officejet 6500 worked fine...ran out of black ink, so I put in a new large size cartridge, and now it won't print black (print or copy); put in all new other 3 cartridges, and now it saying the cyan is empty! Read lots of posts and so far have only tried the 3/# disconnect move. What else might work?... this problem is ridiculously frustrating!
09-17-2012 04:32 PM
The post here may help. Be sure to check the vents.
Bob Headrick, HP Expert
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05-08-2013 11:02 PM
Pl check are you using right ink cartrige and it is genine HP ink cartridge. PL try with print head claning ref to page 151 in the user manual , see the attached link for the product user manual.
http://h10032.www1.hp.com/ctg/Manual/c01669504.pdf. Hope this helps you to solve the probelm .
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