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officejet 6600 printhead appears to be missing or not decetected orincorrectly installed

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Examofficejet 6600

print head appears to be missing or not detected or incorrectly installed. can anyone assist me in sorting this out please.

 

 

 

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@macdj01, Welcome to HP Support Community!

 

I see that the printer is in an error state, let us try to isolate and resolve the issue.

 

Follow the steps from the document Error Indicates Faulty Printhead and also, update the printer firmware-

 

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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