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HP Recommended
hp officejet pro 6978
Microsoft Windows 10 (64-bit)

hp Officejet pro 6978 does not print green color, probably issue with blue ink

1 REPLY 1
HP Recommended

@EugenePA


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please print a Quality Diagnostic Page and let me know how that prints out

 

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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