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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-26-2014 02:18 AM

HP Recommended

Hi folks, just checking if this is now resolved?

 

 

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎12-03-2014 01:54 PM - last edited on ‎12-04-2014 11:15 AM by Retired

HP Recommended

I just purchased an 8600 a few months ago and went to change the cartridge for the first time and got the error message 'cartridge damaged" on 2 new cartridges and even the old one I took out. Then I went to the blog and everyone else has the same problem. Please help. Debbie Schrader       [Personal Information Removed]

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‎12-04-2014 10:42 AM - last edited on ‎03-10-2017 03:49 PM by HP Administrator

HP Recommended

Hi @bellaschrader

I'd be happy to have a look into this with you Smiley Happy

If you haven't already, I'd recommend that you try the steps within this An 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Ink Cartridge Problem' Error Message ... document.

Let me know how those steps go and if the error changes at all!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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‎12-04-2014 11:21 AM

HP Recommended

I have done it all several times and when it boots up, still says the cartridges are damaged. I just bought this about 8 months ago and this is the first time I am replacing the black cartridge.

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‎12-04-2014 11:22 AM

HP Recommended

This is under warranty I think. What is the next step? Would I send it back?

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‎12-04-2014 02:10 PM

HP Recommended

Thanks!

 

I'd actually just recommend that you call in to our phone support team and they should be able to get this resolved for you 🙂


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
I work on behalf of HP
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‎01-18-2015 08:13 PM

HP Recommended

Thank you! It worked!

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