03-20-2017 07:47 AM
Having my hp 6600 die i have purchased a officejet pro 6970.
Loaded every thing, printer works except from one programme.
The old machine printed from this programme but not this one.
The printer sounds like it is going to print and a pop up comes up and says unable to print.
All goes quiet
Go to the printer pop up to see printer list/queue and it shows error
03-20-2017 08:12 PM - edited 03-20-2017 08:12 PM
What program does not print? What media type and print settings?
Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue. Download and run the HP Print and Scan Doctor.
Bob Headrick, HP Expert
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