02-04-2020 11:28 AM
In clearing paper jams from the rear of the printer parts have fallen out. Most I've been able to figure out how to reinstall. But I have a black plastic part that has two prongs with a 3/4" gap between the prongs that I can't figure out. Where does it go and how do I reinstall it?
02-06-2020 01:28 PM
@seiderse Welcome to HP Community!
I understand that while clearing the paper jam, rare printer parts fallen out.
Please refer to the below video clearing the paper jam.
If you are still unable to assemble the parts, please contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
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