cancel
Showing results for 
Search instead for 
Did you mean: 
seiderse
New member
2 0 0 0
Message 1 of 2
59
Flag Post
HP Recommended

officejetpro 8710

In clearing paper jams from the rear of the printer parts have fallen out.  Most I've been able to figure out how to reinstall.  But I have a black plastic part that has two prongs with a 3/4" gap between the prongs that I can't figure out.  Where does it go and how do I reinstall it?

1 REPLY 1
HP Support Agent
HP Support Agent
2,157 2,157 98 175
Message 2 of 2
17
Flag Post
HP Recommended

officejetpro 8710

@seiderse Welcome to HP Community!

 

I understand that while clearing the paper jam, rare printer parts fallen out.

 

Please refer to the below video clearing the paper jam. 

 

https://www.youtube.com/watch?v=dQvyzngNJGI

 

If you are still unable to assemble the parts, please contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation