01-25-2020 10:05 AM
my printer is offline and I can't get it back to online.
I have checked that it is online.
I have turned it on and off several time.
I have uninstalled and reinstalled it.
I have unplugged and plugged it back in
Please help me
01-28-2020 09:12 AM
Welcome to the HP Support Community.
Let's restore the Printer's network settings:
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. Restore original factory defaults and settings 173 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.
Once done, connect the Printer back to the Wi-Fi:
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.
Let me know if this helps.
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Have a great day!
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