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me-w4
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Message 1 of 2
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only prints in black and white

hp6968
macOS 10.14 Mojave

I am wanting to print color and it only produces black and white

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

only prints in black and white

@me-w4, Welcome to the HP Support Community!

  • Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
  • You may also print a Print quality page to check if that prints in color.
  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

Make sure both the devices are up-to-date

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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