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David154
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option to print in color is missing

HP Envy 5540
Microsoft Windows 10 (64-bit)

How do I get the option to print in colour?
I have two Windows 10 laptops, one has the option to print in colour the other does not. 

I have tried this below but it does not change anything

 

Open Control Panel
Click on "Printers & Scanners" (or Devices & Printers depending on your view)
Click the printer that isn't printing color and select "manage"
Click "Printer Properties"
Click "Device Settings"
Click the "Off" under "Automatic Configuration" and select "Update Now" (this will cause the option for automatic duplexing unit to be "installed" upon closing the window prompt)
Click "OK" to close the window prompt
Go back into the program you're trying to print from (or from "Printers & Scanners" menu)
Click "Printer Preferences" (or Right click on the printer in "Printers & Scanners")
Click "Paper/Quality" tab

There is no colour option available. 

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Message 2 of 4
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HP Recommended

option to print in color is missing

Open Programs and features 
Select your HP Printer 
Select Uninstall 
Open Devices and printers 
In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 
Open up the run command with the "Windows key + R" key combo. 
Type printui.exe /s and click Ok.
Click on the "Drivers" tab 
Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
Select Ok 
Select Apply and Ok on the Print Server Properties windows 
Close Devices and Printers 
Reboot your computer
Then install the full feature software available on the Official HP website.

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David154
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Message 3 of 4
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option to print in color is missing

Thanks for that. Unfortunately that did not work either.

☹️

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Message 4 of 4
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option to print in color is missing

Check the Windows system files using sfc /scannow from a CMD Admin prompt.

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