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out of cyan wont print in black an white

HP Recommended
8720
Microsoft Windows 10 (64-bit)

My printer is out of Cyan, but HP has set it up not to be able to print in black and white either. I ordered ink from HP on the 6th, today is the 10th and it hasnt even shipped yet. How can this srtting be overwritten?

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HP Recommended

Hi,

It cannot be overwritten and an empty cartridge must be replaced to resume printing:

https://support.hp.com/us-en/document/c04331666

 

I suggest contacting HP Store support using below link, select Small or Medium Business products and then Get help with an order I already placed:

https://www8.hp.com/us/en/contact-hp/shopping.html

 

Shlomi


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