05-24-2013 08:38 AM
I am having the same issue but automatic duplex is connected. Strangely, I can make copies and it recognizes paper in the tray but all print jobs are met with error to load paper...
- confused and frusturated
05-24-2013 10:12 AM
@PC_user, I would suggest installing an alternate driver such as the desk jet 990c driver. This driver will bypass the sensors in the printer.
You can follow this thread Shane made to install the driver.
08-27-2013 05:46 AM - last edited on 02-23-2017 10:10 PM by OscarFuentes
Is the Model # for your printer N911 a, g or n ?
I am linking you to a troubleshooting document for the Out of Paper error message. Click Here Does this help?
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
04-05-2014 02:45 PM
I have a brand new 8600 Premium. It will print a few print jobs and then hang. Sometimes I get the load paper message when there is paper in the tray. Sometimes I have to turn it off and on, at which point it will then print a few pages of babble and or streaked pages. VERY FRUSTRATING
06-06-2014 09:27 AM
Followed all the instructions in the video (cleaning the rollers, resetting the printer), still no luck. Am continuing to get the 'out of paper' message and no prints.
Printer was originally set up for wireless printing but have had to switch to direct connection while router is out of service. I added the un-networked printer and got a message that the new drivers had been installed. But, since I can't get the printer to pick paper to make a copy either, I don't think it's that.
Next? HP wants to charge me for phone support since I've been out of warranty for 6 months.