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timber17
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Message 1 of 2
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output tray on all in one series 2546B says closed but it is open

hp all in one deskjet
Microsoft Windows 10 IOT

output door message says closed but it is open and will not print

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HP Support Agent
HP Support Agent
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Message 2 of 2
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output tray on all in one series 2546B says closed but it is open

Hi @timber17

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Let's try these steps -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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