overlapping print

[Rocklin5820]

I select a photo to print, the printer prints two over lapping photos, the photo I selected and an earlier photo.

How do I get the printer to just print the selected photo?

Thank you.

[Dvortex · Accepted solution]

Hello, @Rocklin5820 - Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are having issues while printing photos on your Photosmart 7960 printer. Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, try to uninstall the printer drivers and then reinstall the drivers.
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Now, plug the USB cable and install the printer.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Rocklin5820]

Problem solved.

I turned off power to printer, unplugged printer from computer, restarted computer and then plugged printer into computer and powered up.  Beautiful prints coming out of the printer now.

Thank you very much.