01-24-2020 10:23 AM - edited 01-27-2020 09:04 AM
well fix the problem i taken ink out what could get than i force the tray with to take out all 4 ink color than plug in than i follow the screen information. than the problem over.
01-24-2020 10:41 AM
Please click https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1... to access the steps that should resolve the issue .
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.