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‎09-20-2020 10:47 AM

HP Recommended
Product: hp photosmart 2575

up until the past few days this printer has been working fine.  All of sudden the paper feeds thru the printer half way, not printing, and an error message "paper jam" comes up.  I clear the paper that went half way thru press OK and it does it again and again and again.  I have cleaned the roller, changed paper and even changed the print cartridges to no avail.  I have disconnected the power cord and reinserted again with no success.  Any suggestion would be greatly appreciated.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-22-2020 01:23 PM

HP Recommended

@hockey555, Welcome to HP Support Community!

 

If you have already performed the steps from the document Paper jam and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎09-22-2020 01:23 PM

HP Recommended

@hockey555, Welcome to HP Support Community!

 

If you have already performed the steps from the document Paper jam and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-25-2020 06:47 AM

HP Recommended

Thank you!!

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