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Sheng-Chieh
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paper jammed: HP Envy 4500 Wireless All-in-One

HP Envy 4500 Wireless All-in-One
Linux

I have a HP Envy 4500 Wireless All-in-One Color Photo
Printer

For more details, see

https://smile.amazon.com/gp/product/B00CIDQ470/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

This morning I tried to do a black & white copy. The paper
jammed. So I opened the printer and remove the long narrow
piece in the back (the piece that you squeeze together the
levers to loosen it). I see no paper. I see no paper in
the front or the top front. The paper must had jammed
underneath. How do I get this paper? Unscrew something.
I do not the tool to unscrew the screw under the printer.
What kind of screw are they?

Fyi, this printer is 1.05 years old - just past the
warranty.

Thank in advanced for any help.

Sheng-Chieh


p.s. Although I am using a linux-based OS, this problem has
nothing to do with OS. I clicked copy -> b&w copy on the
printer screen.

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

paper jammed: HP Envy 4500 Wireless All-in-One

@Sheng-Chieh,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting a paper jam error when you try making a copy.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c0375...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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