02-07-2020 11:35 AM
I have a HP Envy 4500 Wireless All-in-One Color Photo
For more details, see
This morning I tried to do a black & white copy. The paper
jammed. So I opened the printer and remove the long narrow
piece in the back (the piece that you squeeze together the
levers to loosen it). I see no paper. I see no paper in
the front or the top front. The paper must had jammed
underneath. How do I get this paper? Unscrew something.
I do not the tool to unscrew the screw under the printer.
What kind of screw are they?
Fyi, this printer is 1.05 years old - just past the
Thank in advanced for any help.
p.s. Although I am using a linux-based OS, this problem has
nothing to do with OS. I clicked copy -> b&w copy on the
02-10-2020 02:27 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are getting a paper jam error when you try making a copy.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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