paper size mismatch - paper size or type incorrect

[indy_brt]

Printer HP Officejet6500 e709n

Laptop windows 10 pro

jpg image opened in windows photo application (tried from ms paint application as well - same result)

paper in printer - 4x6 photo paper

when sent print to printer - error comes on the printer digital screen - paper size mismatch - paper size or type incorrect

I have already tried print clean and printer head alignment from printer menu, rebooted laptop and printer, remove cartridges and removed cartridge caddy which holds cartridges - cleaned the printer from inside, still no luck

When sending a print to printer via word document A4 paper in printer, it prints without any issue.

I have tried uninstall all hp software from laptop and reinstalled and ended up with a fatal error and it tried to look for a solution on its own and downloaded a fix to that saying windows 8, if you are using windows 8 run the fix, but I am not using windows 8, I have windows 10 pro 64bit on my laptop, this is so confusing.

Any help or suggestion please?

[sandytechy20]

@indy_brt

Welcome to HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.