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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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paper size mismatch - paper size or type incorrect

HP Recommended
HP Officejet6500 e709n
Microsoft Windows 10 (64-bit)

Printer HP Officejet6500 e709n

Laptop windows 10 pro

jpg image opened in windows photo application (tried from ms paint application as well - same result)

paper in printer - 4x6 photo paper

when sent print to printer - error comes on the printer digital screen - paper size mismatch - paper size or type incorrect

 

I have already tried print clean and printer head alignment from printer menu, rebooted laptop and printer, remove cartridges and removed cartridge caddy which holds cartridges - cleaned the printer from inside, still no luck

 

When sending a print to printer via word document A4 paper in printer, it prints without any issue.

 

I have tried uninstall all hp software from laptop and reinstalled and ended up with a fatal error and it tried to look for a solution on its own and downloaded a fix to that saying windows 8, if you are using windows 8 run the fix, but I am not using windows 8, I have windows 10 pro 64bit on my laptop, this is so confusing.

 

Any help or suggestion please?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@indy_brt

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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