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hp  envy 6230printer

When loaded with 4x6 photo paper display states it is 5x7 in paper tray

 

Have switched off and unplugged no help

 

Please help new printer 

8 REPLIES 8
HP Recommended

Check the paper size in the app settings.

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I am a volunteer and do not work for HP.
HP Recommended

Thanks for the reply. Thought printer would automatically sense when paper of different sizes was put in paper tray.

Does this mean when you change paper size you have to manually have to input new size in settings ?


 

HP Recommended

From what I am seeing in the app there are 3 paper size listed, is 4x6 listed in your app settings?

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I am a volunteer and do not work for HP.
HP Recommended

Thanks for your time..4*6 is in paper tray list...but do you have to manually set it...as the printer seems to revert back to 5*7 after usage ....thanks

HP Recommended

Configure the small, medium, and large paper you use the most for printing.

Once set, the printer should automatically detect which of these three sizes is loaded in the tray.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

How do you configure,  if you cannot explain could you point me to a Web page that explains,,,,thank you.

HP Recommended

The only info that I can find is here.

See step # 3.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

Thanks for help...will look at link.

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