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paper trays stuck on A4 size, cannot select Letter

HP Recommended
HP PageWide Pro 772dw Multifunction Printer
Microsoft Windows 10 (64-bit)

Just bought this MFP and got it setup..  Inside the EWS, under Settings/Preferences/Tray and Paper Management.  The printer is only allowing me to select A4 paper size.  Letter is not a selectable option!  In fact, I have no other options but A4 or "Any Custom" available.   When we first unpacked it, Letter was a selectable option...

 

Being in the US, we use Letter size...  And that is what is loaded in the trays.

 

Sending a print job from any computer, despite being set to LETTER size, the printer still acts as if it is printing on A4, cutting off the top of the print.

 

And on a slight tangent, I went to go contact HP support and despite the printer being brand new and having 12 months of support left, the HP website says "This product is no longer serviced by HP" and will not give me any support options.

 

Please help!

 

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